Business Policy & Procedures
I look forward to providing you with a virtual business marketing
solution to help you attain what your company requires out of
your business marketing online.
Please review the policies and
procedures below when working with Mediamage Business Solutions. Becoming
a client with Mediamage Business Solutions adheres you to these
policies and procedures. If you have any questions or concerns,
do not hesitate to contact me.
For purpposes of our business policies and procedures, 'Service Provider' will represent Mediamage Business Solutions (MBS) and 'Client' will represent the party hiring MBS for internet marketing/SEO consultations and/or service work.
HOURS I am in my office from 10:00 a.m. – 6:00 p.m.
PST, Monday – Friday. There will be occasions I may be
out of the office. I will give you as much advanced notice as
Office: (604) 542-9664
Fax: (604) 542-9664
VOIP: Mediamage (www.skype.com)
Mail: 800-15355 24th Ave., Suite 393
Surrey, BC Canada V4A 2H9
I will want us to speak often, the quickest way for you to reach
me is via e-mail, SKYPE (mediamage).
Whichever way you contact me, I will always get back to you
as quickly as I can within at least 48 hours unless it is a
weekend. I require 72 minimum hours notice for all unscheduled
work to enable me to easily fit into my current schedule of
all of my retainer clients. Rush jobs are sometimes available
but are charged 1 hour plus ½ hour. So a job taking 1
hour will cost you 1.5 hours as a rush job.
The Service Provider understands that during the course of the Service Agreement with the Client, it may receive, acquire or become aware of information from or related to the Client, which is of the nature of a trade secret, internal information or otherwise privileged or confidential in character, which information is unavailable to members of the general public or otherwise specifically designated by the Client as privileged and confidential (except for information of which the Service Provider was aware prior to undertaking the task for the Client).
The Service Provider undertakes to keep such information confidential and to not disclose any such information to third parties, except, and only to the extent necessary, as may be required to carry out the Service Provider’s duties to the Client, or as otherwise may be authorized by the Client or required by law.
The Service Provider undertakes to maintain reasonable safeguards over such information, and to ensure, as much as reasonably possible and according to generally accepted standards in the virtual assistance sector, that such information is not vulnerable to intrusions or apprehension by unauthorized third parties.
The Service Provider, for its own record-keeping purposes, must gather and collect certain personal information about the Client, including, without being limited to, telephone and facsimile numbers, e-mail addresses, physical or mailing addresses, other contact information and information to facilitate rendering and payment of invoices. The Service Provider undertakes to respect the privacy of the Client in this regard, and to not disclose such information to third parties without the express consent of the Client, unless compelled to do so by law.
By providing an e-mail address, the Client agrees to communication with the Service Provider by such means, including with respect to the transmission of information, documents or other records pursuant to the Service Agreement, and further acknowledges that the Service Provider makes full use of the internet in its work. The Client recognizes and accepts the security risks inherent in the use of the internet, including as a means of communication, and waives any claim against the Service Provider with respect to any breach of confidentiality or security, or any infection or consequential damage in any form, by or related to computer viruses that may occur through such use.
Upon request, and subject to there being no outstanding amounts owing by the Client to the Service Provider, the Service Provider will return client-provided information to the Client, either electronically or in hard-copy form.
Services Rendered to the Client
The Service Provider shall not be obliged to accept, commence or continue work on any task until:
- it has in its possession an accepted Service Agreement signed by the Client;
- it has in its possession any deposits, retainers or other sums on account of services, which may be required by the Service Provider;
- it has in its possession sufficient information or other resources to be supplied by the Client, as may be required for completion of the task at hand.
The Service Provider shall not be obliged to deliver any interim or finished task product until it has received payment in full for services performed to date for the Client.
Any material that results from the work of the Service Provider shall be and remain the property of the Client, but the Service Provider may retain copies of such work, in any form that may be required, for internal record-keeping and reference, or for use in a portfolio, provided that every care is taken to safeguard confidential information pursuant to the terms of the Service Agreement.
The Service Provider has no licence or other right to use any trade mark, trade name, copyright, patent or other intellectual property of the Client, except, and only to the extent necessary, as may be required in pursuance of the Service Provider’s duties and contractual obligations to the Client.
The Service Provider, as a matter of normal business practice, may hire or retain outside experts or service specialists to complete the task required by the Client.
Any typographical or formatting errors on behalf of the Service Provider, or work performed in a manner contrary to the Client’s prior instructions, as appearing in the finished product, shall be corrected without charge for fees to the Client, if such errors are brought to the attention of the Service Provider within two weeks from delivery of the finished product to the Client.
Any errors caused by an act or omission of the Client shall be corrected subject to regular billing rates for fees and disbursements.
Search Engine Optimization (SEO)
Because of the highly variable nature of search engine algorithms as well as the Internet in general, a web page’s search engine rank or position will not be guaranteed nor will a guarantee of such be implied or construed to be existent at any time prior, during, or after the life of the Service Contract.
The provision of SEO services (including but not limited to keyword research and analysis, linking campaigns, HTML editing, copy editing) is based upon the site as-is at the time services are begun. Modifications independently made to pages by the Client which can substantially affect and alter optimization of and rankings for the site pages, without timely notification to the Service Provider, may result in duplication of work by the Service Provider. Such altered pages will, therefore, no longer be considered part of the original agreement, and may be billed separately in order for work to continue on the altered pages.
The actual fees may be higher than first estimated by the Service Provider. In such case, the Client shall be responsible for all fees and disbursements, even if they exceed any estimate, but the Service Provider shall make every effort to advise the Client, in a timely and appropriate manner, of pending or anticipated increases in the actual cost of work before or as such increases occur. If it appears that fees and disbursements will exceed the estimate, the Service Provider may require the client provide an additional deposit in relation to the same.
Invoices may be issued to the Client on an interim basis, and are due and payable upon receipt of issuance by the Service Provider.
The Client is responsible for the payment of any administration costs and fees, third-party fees, out-of-pocket expenses or other disbursements that may be incurred on behalf of the Client, in addition to fees for services, and shall pay the same promptly upon presentment of an invoice.
When fees are quoted on a per hour basis, any time spent by the Service Provider to acquire or develop knowledge to address the Client’s unique situation or circumstances shall be billable, properly charged by the Service Provider.
The rate at which fees for services are to be charged to the Client shall be based on rates and billing practices discussed with the Client at the time that the Parties enter the Service Agreement. The Client acknowledges being satisfied with the level of knowledge and understanding respecting the billing information received from the Service Provider in this regard.
When fees are quoted on a per hour basis, copies of time-tracking records, if applicable, will be provided to the Client, upon request.
If the Client cancels a requisition for services, the Client shall continue to be responsible to pay for any services rendered and disbursements incurred by the Service Provider prior to such cancellation, together with a cancellation administration fee of $75.00 CAD.
Invoices in relation to a finished product or task shall be payable upon completion of the product or task.
Any amounts owing from the Client to the Service Provider (including monthly retainer amounts, if applicable), that remain outstanding in excess of 15 days after the date of invoice shall bear a penalty of 2.0 % of the amount of such invoice (exclusive of taxes).
Charge backs: All deposits, retainers and other payments made by Client to Service Provider for products and/or services are non-refundable unless pre-authorized by Service Provider in writing. Charge backs on credit cards or through Paypal.com is not a refund solution and will by no means be an acceptable option for instant resolution of a dispute by the Client. This includes Client charge backs through Paypal.com, 2Checkout.com and InternetSecure.com merchant accounts. All charge backs will be sent to the account holders' credit card company with proof of service's and signed contract herein. Client will be charged a minimum amount of $100.00 for filing a fraudulent charge back representing Service Provider's administration charge for handling the charge back.
Any invoices may be delivered to the Client by way of hard copy or electronic means, at the discretion of the Service Provider.
The nature of the relationship between the Service Provider and the Client shall be that of independent contractor and client, and shall not be deemed or construed to be a partnership, joint venture, association, principal and agent, employer and employee or other designation that would imply a proprietary right or interest of either Party in affairs of the other or a state of labour relations.
The Service Provider shall not be liable:
- to the Client for any loss or damages with respect to the manner, extent or degree to which the material, information or opinions produced pursuant to the Service Agreement, are used or relied upon by the Client. Any decision to use or rely on the material, information and opinions is the Client’s alone, and the Service Provider bears no responsibility for the degree of effectiveness or other consequences that may arise from such use or reliance. Without limiting the generality of this clause, the Client shall be fully and exclusively responsible for proof-reading any materials produced pursuant to the Service Agreement, as well as ensuring the accuracy or suitability of the materials, information or opinions, in any given situation;
- to any other person or entity for any claim for loss or damages with respect to any use or reliance by any third party of the material, information or opinions produced pursuant to the Service Agreement, and the Client shall indemnify and save harmless the Service Provider to the full extent of any such liability that may be found, including the Service Provider’s legal fees and disbursements;
- to the Client or any other person for any loss or damages that may have been caused by any failure or inability of the Service Provider to perform, continue or complete any service or other obligation pursuant to the Service Agreement, if such failure or inability arose as a result of or in relation to any cause that was outside the control of the Service Provider, and could not have been avoided by the exercise of due care, and the Client shall indemnify and save harmless the Service Provider to the full extent of any such liability that may be found, including the Service Provider’s legal fees and disbursements.
If the Client, within a reasonable period of time, fails to deliver any information or other resources required for completion of the task, or fails to deliver any deposit required by the Service Provider, then the Service Provider, in its sole discretion, may deem such failure to be a cancellation of the Service Agreement by the Client.
The Service Provider may amend any clause of the Service Agreement or its billing rates and practices by delivering 30 days written notice (i.e. email) of the same to the Client. If the Client does not terminate this Agreement subsequent to such notice, the Client shall be deemed to have accepted such amendments.This Agreement is not transferable by either Party without the express written consent of both Parties. This Agreement shall be governed in accordance with the laws of the Province of British Columbia, Canada.
This Agreement is not transferable by either Party without the express written consent of both Parties.
This Agreement shall be governed in accordance with the laws of the Province of British Columbia, Canada.
The Service Provider shall have no other obligation or liability to the Client, save and except as it may be contained in the Service Agreement or another written memorandum of agreement between the Parties, which specifically contemplates attachment to and incorporation into the Service Agreement.
We/I have read the policies and
procedures when working and/or becoming
a client with Mediamage Business Solutions and adhere to these
policies and procedures.
If you have any questions or concerns,
do not hesitate to contact Mediamage Business Solutions.